Barriers to Fairness in the Workplace
Fairness refers to employees' judgments of the appropriateness of outcomes, processes, and the treatment they receive in the workplace. While managers often recognize the importance of fairness and are motivated to act fairly in the abstract, employees often experience unfair treatment. I am interested in understanding the reasons for the gap between managers' intentions and employees' experiences, as well as the structural and perceptual barriers to fair treatment.
For instance, my research demonstrates that given high workloads and organizational reward structures that predominantly emphasize the bottom line and technical performance, managers are often forced to prioritize work tasks over acting fairly towards their employees. My work also highlights the perceptual barriers managers face, such as lack of attention and lack of information, and suggests that to be perceived as fair, managers need to facilitate an ongoing process of learning about employees' unique views and experiences. Additionally, I found that judgments of fairness depend not only on managers' actions, but also on employees' attributions as to why their managers attempt to act fairly. Specifically, managers who are seen as prosocial are judged as fairer even when they fail to engage in behaviors that are often equated with fairness judgments, whereas managers who are seen as self-interested are judged even more negatively when they fail to engage in such behaviors.
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In other work, I explore what explains people's divergent judgments of the fairness of similar situations or actions. For instance, I find that employees evaluate the fairness of the same inequitable scenario differently depending on whether the co-worker is a close personal friend or someone they highly dislike. Additionally, I examine how fairness intersects with structural biases against women, illustrating whether and when attempts to account for structural sexism when allocating resources are deemed fair. Beyond extending fairness theory, this research highlights managers' pivotal role as lynchpins in challenging structural inequities at work.
Selected Research
Team adaptation to discontinuous task change: Equity and equality as facilitators of individual and collective task capabilities redevelopment
With Alex Ning Li & Subrahmaniam Tangirala
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Read the full article in Organization Science
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For further discussion, see MIT Sloan Management Review: "There Actually Is an ‘I’ in Team"
Fairness judgments in the context of structural sexism: The role of beliefs in individual and structural causes of success
With Alyssa Tedder-King
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Read the full article in the Academy of Management Journal.
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For further discussion, see MIT Sloan Management Review: "The Invisible Barriers Holding Top Talent Back"
It’s not only what you do, but why you do it: How managerial motives influence employees’ fairness judgments
Seeking and finding justice: Why and when managers’ feedback seeking enhances justice enactment (2021)
With Ravi Gajendran & Barry Posner
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Read the full article in the Journal of Organizational Behavior
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For summaries and further discussions see:
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HR People + Strategy: “Seeking Feedback Helps Leaders Enhance Fairness”
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UNC Kenan-Flagler Business School: “Seeking and Finding Fairness at Work”
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Real Pal: "Barriers to justice enactment? Feedback seeking could be the treatment!"
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Too busy to be fair? The effect of workload and rewards on managers’ justice rule adherence (2019)
With Vijaya Venkataramani and Ravi Gajendran
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Read the full article in the Academy of Management Journal
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For summaries and further discussions see:
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Harvard Business Review: "Research: When Managers Are Overworked, They Treat Employees Less Fairly"
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Academy of Management Insights: "The Real Reasons Why Some Bosses Treat Employees Unfairly"
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UNC Kenan-Flagler News & Stories: "When companies treat employees fairly, everyone wins"
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Friend or foe? The impact of relational ties with comparison others on outcome fairness and satisfaction judgments (2015)
With Vijaya Venkataramani
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Read the full article in Organizational Behavior and Human Decision Processes